Questions, and the honest version of the answers

You fill in the application form with your shop name, where you are and the web address you would like. A person reads it — we are not approving these automatically — and comes back to you.

Setting up itself is quick — your address goes up, you get a login for yourself and one for the counter, and the QR poster prints out of your own panel. The part that takes time is us: a person reads every application, so the honest answer is that we will tell you when we reply rather than promise you a day here.

A phone or a computer on the counter with a web browser, somewhere to stick a printed QR code, and about twenty minutes to decide what a full card is worth. If you do not have a logo we draw a mark in your colours.

Yes, as long as nobody has taken it. You ask for it on the application form and it becomes yourshop.loyalsathii.com — your shop's address, with your name and colours on it and no mention of us.

You need to be a real shop we can talk to. We read every application and we will ask if anything is unclear.

No — and there is no app to install even if they wanted one. They scan the code on your counter, their card opens in the browser they already use, and that is the whole sign-up. Their phone may offer to add it to their home screen; nothing requires it.

No. We do not issue wallet passes of any kind. The card is a web page at your own address, which is why it works the same on every phone, old or new, without anybody installing anything.

A mobile number, and a name if they want one on the card. That is what their stamps hang off, which is also how they get their card back on a new phone.

They open your address on the new phone and put the same mobile number in. Their stamps are exactly where they left them.

Yes. A customer who collects at more than one shop on Loyal Sathii has a single page that lists every card they hold. It is a web page like everything else here — still nothing to install.

No. We do not send email and we do not send SMS — the product has no way to. The only message that can reach a customer is a browser notification from your shop, and only if they tapped “allow”.

They open Scan on the till's phone or computer, point the camera at the customer's code, and read back the four digits the customer is showing. If the camera is being difficult they type the four digits instead.

No. A stamp only happens through a staff login, and the customer's code and PIN change after every scan and time out on their own. A screenshot passed around a group chat is worth nothing.

Stamping carries on. The till holds the stamps on its own device and sends them up the moment the connection comes back, so nobody standing at your counter is turned away. It is a till-side feature — your customer does not have to do anything.

No. A staff login can stamp, look a customer up and hand a reward over. It cannot touch your rewards, your menu prices or your settings, and it cannot delete a customer.

Yes. Every stamp and every redemption carries the name of the person who did it, and there is a report per staff member. Switch a login off the day somebody leaves.

No. Whatever phone or computer is already at the till is enough. There is nothing to buy and nothing to install on it.

You do. You set how many stamps fill a card and what the reward is, and you can run more than one reward tier at a time.

Yes, on the plans that include branches. The branches share one customer list, so a card filled at one is spent at another, and the reports split by branch as well as by staff member.

A wheel your customers can spend stamps on, with the prizes and the odds set by you. The result is decided on our server rather than in the customer's browser, so it cannot be nudged from their side.

Yes — photos, prices, sizes and the hours each thing is served, on the same card the stamps live on. Change a price in your panel and it changes on every phone at once.

Stamps a day, busiest hours, busiest days of the week, new customers against returning ones, rewards claimed, takings recorded against redemptions, and the same split per staff member and per branch. Any of it exports to a spreadsheet.

With a browser notification to the ones who allowed them, on the plans that include notifications. There is no email and no SMS.

A flat fee a month, in rupees, depending on which plan fits your shop. The figures and exactly what is in each plan are on the pricing page.

We invoice you and you settle it the way you settle your other bills. There is no checkout on this site, no card kept on file, and nothing that charges itself automatically.

There is no self-serve trial to start, because there is nothing to start — talk to us about your shop instead. In the meantime the demo card is the whole product, working, and it costs nothing to press.

Yes, in either direction. Tell us and we move you over. Your customers and their stamps are untouched.

Your card pauses and shows your customers a polite message. Nothing is deleted, and everybody's stamps are exactly where they left them when you come back.

Yes. We do not market to your customers and we do not sell the list. No other shop on Loyal Sathii can see any part of it.

Yes. Customers, stamps and redemptions all export to a spreadsheet from your own panel, whenever you like, without asking us.

On our servers, with each shop's records kept apart from every other shop's. What we collect and why is set out on the privacy page.