These are the terms between Loyal Sathii and a shop using the service. Plain language on purpose — if something here is unclear, ask before you sign up.

In this page, "we" is Loyal Sathii, "you" is the business using it, and "your customers" are the people who collect stamps on your card. By using the service you agree to this, and you confirm you are entitled to agree on behalf of your business.

On this page

• What we provide
• Becoming a partner
• Paying
• Your responsibilities
• Your customers are yours
• What you upload
• What you may not do
• Your data
• Stopping, and what happens then
• Changes, notices and availability
• Liability
• Which law applies

What we provide

A digital stamp card for your shop, on its own web address, with an admin panel for you and your staff. What your plan includes is listed on the pricing page and shown in your panel.

Your address is a subdomain of our domain. It is yours to use for as long as your account is open; it stays ours, and it goes back to us when the account closes.

We add features and improve existing ones over time. Anything clearly labelled new or experimental may change or be withdrawn — we will not do that to a feature your shop plainly depends on without telling you first.

What we do not promise: that the service will increase your sales. A loyalty card is a tool. What it is worth depends on the rewards you offer and how your staff use it.

Becoming a partner

Applying does not create an account. We read every application and may decline one without giving a reason. Nothing is charged until we have set you up and told you so.

Paying

Plans are billed for the period shown on your invoice, in advance.

There is no card on file and nothing renews automatically. We raise an invoice, you pay it, and we extend your account. That means you are never charged by surprise — and equally that if an invoice goes unpaid, nobody is chasing it automatically.

If payment is not received by the date your account is paid until, your card pauses: your customers see a polite message, your staff cannot sign in, and nothing is deleted. Paying reopens it exactly as it was, with every stamp and customer intact.

If we change a price, we will tell you before it applies to you, and it will never apply to a period you have already paid for. Because payment is in advance for a period you have chosen, part-periods are not normally refunded — if we get something badly wrong, talk to us.

Your responsibilities

• Honour the rewards you advertise. Your customers are collecting stamps in good faith and we cannot honour them for you.
• Keep your own and your staff's passwords private, and switch off a staff login when that person leaves. Anything done with a login is treated as done by you.
• Only send notifications your customers would reasonably expect from the shop they gave their number to. The service is not for unrelated marketing.
• Tell your customers what you are collecting, and answer them when they ask to see, correct or delete it. You can do all of that from your panel.
• Follow the law where you trade, including on consumer promotions, prize draws and personal information.

Your customers are yours

This matters enough to say on its own. The loyalty promise is between you and your customer, not between them and us. We provide the card; you decide what a stamp is worth and you hand over the reward.

So if you close, change your rewards, or run out of something you promised, that is yours to resolve with the person in front of you. We will not overrule how you run your own scheme, and we will not pay out on it.

What you upload

Your logo, cover photo, menu pictures, reward names and messages stay yours. You give us permission to store and display them for the purpose of running your card and your menu — nothing else. We will not use them to advertise the platform without asking.

You are responsible for having the right to use what you upload, and for it being lawful and suitable for the public. We may remove anything that plainly is not.

What you may not do

• Use the service for anything unlawful, or to hold information about anyone without a proper reason.
• Resell it as your own product, or try to reach another shop's data.
• Attack, overload or probe the service, or work around the limits of your plan.
• Add stamps that were not earned in order to mislead a customer, or use the service to run something that is really a lottery or a financial product.
• Automate the panel or the interfaces behind it in a way that puts load on the service beyond ordinary use.

We may suspend an account immediately for any of these. Where it is sensible to do so we will tell you why and give you a chance to put it right.

Your data

Your customer list and your shop's records are yours. Export them at any time. We hold them to run the service, as described in our privacy notice, and we never contact your customers on our own behalf.

Between us, you are the one responsible for your customers' personal information and we handle it on your instructions.

Stopping, and what happens then

Tell us and we will close your account at the end of the period you have paid for. You do not have to give a reason.

Export anything you want to keep first. Closing an account deletes its customers, stamps and rewards, and that cannot be undone. If you are not sure, ask us to pause rather than close — a paused account keeps everything.

We may close an account that breaks these terms, or that has been unpaid and unused for a long time. Before deleting anything in that situation we will make a reasonable effort to reach you first.

Changes, notices and availability

We improve the service continuously, and occasionally take it down briefly for maintenance. We will give notice of anything that changes how your shop works. If we ever have to withdraw the service, we will give you reasonable notice and time to export.

How we reach you: the service does not send email or text messages. Notices are shown in your admin panel, and for anything urgent we will phone or message the number on your account. Keep that number current — it is the only way we have of reaching you.

If we change these terms, the date at the top changes and the new version applies from the next period you pay for. If a change genuinely disadvantages you, tell us and we will sort it out or let you leave.

Liability

We work hard to keep the service running and your data safe, but we cannot promise it will never be unavailable. Our liability is limited to what you have paid us in the previous three months. We are not liable for lost profits or lost custom.

Nothing here limits liability that cannot be limited by law — including for death or personal injury caused by negligence, or for fraud.

Which law applies

These terms are governed by the law of Nepal, and the courts of Nepal deal with any dispute. Before that, talk to us — nearly everything is quicker to fix by asking.

If any part of this page turns out to be unenforceable, the rest still stands. These terms, with the privacy notice and your plan, are the whole agreement between us. You may not transfer it to someone else without asking us; if your business is sold, tell us and we will move the account.

Getting in touch

9863778744 / 9808238033 · support@loyalsathii.com

A note on this page

This reflects how the service actually behaves. It is not legal advice and is not a substitute for terms drafted for your jurisdiction. Have a lawyer review it before you rely on it commercially.